Refund policy
60-Day Money-Back Guarantee:
If you're not completely satisfied with your purchase, you may request a full refund within 60 days of delivery. No replacement or exchange is required first, and you don't need to send the item back. Email our support team at support@soledawn.com with your order number.
How to Request a Refund:
- Email our support team at support@soledawn.com within 60 days of delivery, with your order number.
- No return is needed and there are no return shipping costs. You may keep the item(s).
- Proof of purchase (order number) is required.
Refunds:
- Refunds will be issued to the original payment method.
- Please allow 5–7 business days for the refund to reflect in your account.
Free Size Exchange:
- If your sleeves don't fit, contact us within 60 days of delivery and we'll send a new size at no cost. You keep the original pair; no return is needed.
- Size exchanges are subject to product availability. If the desired size is out of stock, a full refund will be issued instead.
Order Cancellation:
- To cancel an order, email support@soledawn.com with your order number before it is dispatched. Orders not yet dispatched are cancelled with a full refund to PayPal (your original payment method).
- Once an order has been dispatched, it can no longer be cancelled. The 60-Day Money-Back Guarantee above still applies: request a full refund within 60 days of delivery, with no return needed.
Late or Missing Orders:
If your order has not arrived 9 business days after dispatch, email support@soledawn.com with your order number. We will check with the carrier and either reship your order or refund it.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items:
Certain items, such as gift cards, digital downloads, and clearance items, may be non-returnable. This will be indicated on the product page.